Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@numiscooters.com or mailing us at:
nümi Scooters
PO Box 232 Sycamore Illinois US 60178

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@numiscooters.com or by mail at
nümi Scooters
[Re: Privacy Compliance Officer]
PO Box 232 Sycamore Illinois US 60178
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FAQ

Q: How fast do nümi electric scooters and ebikes travel?

A: The maximum speed an electric scooter or ebike will travel depends on road conditions and elevation.

QUADHOPPER PRODUCT MAXIMUM SPEED
Quadhopper Elite 800 Electric Scooter
25 mph
Quadhopper Elite 820 Electric Scooter
25 mph
Quadhopper Elite 840 Electric Scooter
25 mph
Quadhopper Flex 400 Electric Scooter
17 mph
Quadhopper Sport 600 eBike
12.4 mph
Quadhopper Sport 620A and 620B eBike
16 mph
Quadhopper Sport 640 eBike
16 mph

Q: How far will my nümi electric scooter and/or ebike travel on a single charge? 

A: The maximum range an electric scooter or ebike will travel on a single charge depends on road conditions, elevation and speed. Driving on wet roads, at an incline, and/or at full acceleration and speed will cause a reduction in range traveled. A slower acceleration and moderate speed is advised to achieve the maximum possible range.

QUADHOPPER PRODUCT MAXIMUM RANGE
Quadhopper Elite 800 Electric Scooter
37.2 miles
Quadhopper Elite 820 Electric Scooter
43.4 miles
Quadhopper Elite 840 Electric Scooter
46.6 miles
Quadhopper Flex 400 Electric Scooter

24.8 miles

Quadhopper Sport 600 eBike

31 miles

Quadhopper Sport 620A and 620B eBike
38 miles
Quadhopper Sport 640 eBike
44 miles

Q: Can I drive my electric scooter on the road?

A: All Quadhopper Elite electric scooters require a license plate and can be ridden on roads that permit Low Speed Vehicles (according to your state).

The Quadhopper Flex 400 electric scooter and Quadhopper Sport 600, 620A, 620B, and 640 ebikes can be ridden on the roads or sidewalks in accordance with bicycle laws in your state and local government.

Q: How do I handle potential maintenance?

A: nümi products require very little maintenance. Parts can be purchased from nümi and installed by a local agent or bicycle/vehicle repair shop.

If you need replacement parts, please email parts@numiscooters.com. We will determine if the part is in or out of warranty. If you choose to buy protection insurance (optional), we will replace the part free of charge regardless of warranty.

Q: After ordering, when and how do I receive possession of my electric scooter and/or ebike?

A: You have several delivery options:

  1. Immediate delivery to your current address.
  2. Immediate delivery to another address other than your billing address (such as in the case of a gift).
  3. Delivery directly to your college or university during move-in week. (Delivery will occur with other student-ordered scooters and ebikes.) You will be notified several weeks in advance regarding the time and location for your pick up. If you miss your pick-up time, an additional $50 charge will be applied for delivery.

    Expected delivery is estimated to be between 5 and 10 days from the date of purchase. 

    Q: What is the return policy?

    A: Your satisfaction is important to us. You have 7 days to return your electric scooter and/or ebike for a full refund. Returned products that are used or have cosmetic damage will not be accepted for a refund.